Following continuous heavy rainfall across Southern Thailand, which has caused severe flooding and disruption across multiple provinces, True Corporation has announced immediate relief measures for its affected customers. With Hatyai District, Songkhla Province, facing critical conditions and other provinces including Trang, Phatthalung, Satun, Yala, and Pattani remaining under surveillance, the company is prioritizing uninterrupted communication and reducing financial burden for residents.
True Corporation is providing free 10GB data and extending service validity for TrueMove H and dtac users in the affected Southern region. Furthermore, the company has expanded its robust emergency network operational framework, the proven “Thung Song Model,” to reinforce and safeguard network stability across Hatyai and the wider South.
Customer Support Measures for Communication Continuity
True Corporation’s assistance covers both prepaid and postpaid customers, ensuring they maintain access to communication for emergency coordination, monitoring the situation, and contacting authorities.
Prepaid Customers
- Free 10GB data valid for 7 days
- Customers can redeem via *900*7162# within November 27, 2025
- Service validity extended by 10 days to prevent service suspension
- Check remaining validity:
- TrueMove H: *123# (free)
- dtac: *101# (free)
Postpaid Customers
- Free 10GB data valid for 7 days
- Customers can redeem via *900*7162# within November 27, 2025
- Payment due date extended until November 30, 2025
“Thung Song Model” Drives Expanded Network Preparedness
Beyond customer benefits, True Corporation has intensified emergency network surveillance and operational readiness, expanding the application of its successful “Thung Song Model.” This framework, initially developed during flooding in Nakhon Si Thammarat, prioritizes stabilizing the network’s foundation:
- Protecting Backbone Routes: The model focuses first on protecting and restoring the main fiber-optic backbone routes, which are the network’s lifeline.
- Site Reinforcement: It reinforces base stations and key communication sites in flood-prone and landslide-risk areas to maintain mobile and home internet services, crucial during evacuations and relief operations.
Additional Emergency Network Measures:
- Power & Backup: Deployment of power generators, fuel reserves, and backup batteries to base stations, particularly in high-risk blackout areas in Hatyai.
- Rapid Deployment: Readiness of Cell on Wheels (COW) units for rapid deployment to boost signal coverage in critical locations.
- Accessibility: Preparation of 4WD vehicles and flat-bottom boats for engineering teams to access severely flooded zones.
- Monitoring & Coordination: Continuous, 24/7 network monitoring via the Business and Network Intelligence Center (BNIC) integrated with AI-based systems, and close coordination with the NBTC, DDPM, and other government agencies to support disaster response efforts.
True Corporation extends its support and commitment to ensuring uninterrupted mobile and home internet connectivity so residents of Hatyai and communities across Southern Thailand can stay informed, connected, and safe during this crisis.
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